Spiky for customer success and support teams
Automatically gather insights from all customer interactions for Voice of Customer and Quality Assurance. Increase customer and employee retention, measure your team’s true impact, and confidently decide next steps.
Connecting the Dots in your Customer Journey
Conversations happening through chats, phone calls, and meetings need to be unified, and insights need to surface at the right time.
Spiky: Your Trusted Co-pilot
Be in the driver’s seat and let Spiky analyze every case and interaction, empowering you to build strong customer relationships as a trusted advisor.
Gain Data-Driven Insights
Get actionable coaching on communication, empowering you to advocate for product improvements and accelerate success.
Uncover Hidden Signals
Customer support drives real conversations. Identify churn risks, boost retention, and uncover cross-sell opportunities for growth.
Move Beyond Customer Surveys
Analyze 100% of customer interactions—not just the biased extremes of surveys, where only the very upset or overly happy participate.
Accelerate Your Learning Curve
Learn fast with personalized training from real customer interactions, equipping you to handle challenges confidently.
Turn Newcomers into Pros
Use real examples in onboarding to turn newcomers into standout performers who excel on day one.
Get Recognized for Your Impact
Start with advancing your career by highlighting key resolutions, preventing issues, and celebrating impactful coaching moments.
Capture Sentiment at Scale
Capture customer sentiment at scale to make effective decisions. Decode signals from interactions to equip product, GTM, and R&D teams
Ready to connect the dots?Elevate team performance by unifying insights, reducing churn, and unlocking growth opportunities.
The spiky difference
Real people, with real results.
Drew Olsen
HEAD OF GTM
"Spiky has transformed Gynger’s growth. As President of Marketing, I manage three teams, and Spiky has accelerated our sales by boosting team competence and reducing time-consuming tasks. It enhances customer interactions and, with Spiky's scores and EQ insights, we saw a 20% productivity increase."
Michael Reilly
FOUNDER & CEO
"Before Spiky, we had no efficient way to review and listen to the hundreds of calls happening each day, making it difficult to identify key insights. Spiky has streamlined our review process and provided better coaching on successful behaviors, helping us drive performance improvements."
Todd Schecter
VP OF SALES
"The Spiky platform has been deployed across my team of account executives and has helped us better capture and collaborate on the salient points of every meeting with quantifiable results."
Drew Olsen
HEAD OF GTM
"Spiky has transformed Gynger’s growth. As President of Marketing, I manage three teams, and Spiky has accelerated our sales by boosting team competence and reducing time-consuming tasks. It enhances customer interactions and, with Spiky's scores and EQ insights, we saw a 20% productivity increase."